Frequently Asked Questions
⭐ Are Your Products Original?
Yes, all our products are 100% original. We work from New York, which allows us to source products and brands first-hand. In addition, we regularly purchase from official brand websites. We ship to Chile every week to ensure that you receive your products quickly and safely.
⭐ Is it mandatory to register to buy on your website?
No, you are not required to register on our website to make purchases. However, registering makes the whole process easier for both you and us, as your contact information is stored in our database for future orders. In addition, you may receive emails informing you about our offers and promotions.
⭐ How to Buy?
Making purchases on our website is very simple. Just follow these steps:
- Add the products you want to your cart.
- Enter your personal data.
- Select your preferred payment method and shipping method.
- Complete the purchase.
You will immediately receive an email with your order number.
⭐ How do I pay with a credit card?
If you chose this method when completing your order, you must select the MercadoPago or FLOW option. These will take you to your card's purchasing portal. At www.kakohale.com you can purchase with a card from associated merchants and choose the number of installments you prefer.
⭐ What Tax is Added at the End of my Cart?
The tax shown at the end of your shopping cart is the tax applied in the United States when we purchase the products. In the USA, the tax is shown separately from the product price, so we have adopted this method to make your payment transparent.
⭐ What is the reason for the wait?
The purchasing process includes several steps: purchasing and processing by the supplier, receiving, preparing and shipping from New York to our international shipping company, air shipping to Chile and the customs clearance process (subject to the availability of Customs agents). Once your PRE-ORDER arrives at our logistics center in Chile, it will be delivered to the chosen national courier within 24 to 48 business hours.
⭐ How long does it take for my purchase to arrive once it has been shipped?
Shipments made by Chilexpress are generally delivered the next business day after they have been sent. Shipments with Starken usually take between 1 and 4 business days, depending on the destination of the package. You will receive this information by email once the shipment has been made.
⭐ How do I know that my purchase was shipped?
We will send you an email confirming that your order has been dispatched as soon as it is shipped.
⭐ What is the Shipping Cost?
The cost of your shipment via Starken or Chilexpress will be informed to you by email once your purchase has been shipped.
⭐ Where do you ship from? We operate from Santiago, the Metropolitan Region.
⭐ What are your opening hours?
Our business hours are as follows:
- Monday to Friday: 11:00 am to 6:00 pm.
- Saturdays: from 12:00 pm to 7:00 pm.
Outside of these hours, we serve you according to our availability.
⭐ Do you have a physical store?
At the moment we do not have a physical store, in the future who knows!!
⭐ Do you make in-person deliveries?
We do not offer in-person deliveries at metro stations or at points to be coordinated. Our service is limited to shipments throughout Chile through Starken and Chilexpress.
We only make product changes if your order has a factory defect, subject to approval by Kako Hale EIRL. We inspect all our products to ensure their integrity before dispatch.
If you wish to return a product for reasons of personal taste, regret or simply because you no longer want it, according to regulations, the legal guarantee only applies when the product has faults that prevent its normal use (Source: SERNAC.CL). Therefore, we recommend that you make any purchase on our website only if you are sure of your decision.
⭐ Do you provide refunds?
No refunds are made, except in the case of products lost by the courier. All sales are final.
⭐ Do you have an email and/or number where I can ask other questions? Yes, of course. Our email is contacto@kakohale.com and our WhatsApp is +569 8827 9217