Frequently Asked Questions

Are Your Products Original?

Yes, all our products are 100% original. We work from New York, which allows us to source products and brands first-hand. In addition, we regularly purchase from official brand websites. We ship to Chile every week to ensure that you receive your products quickly and safely.

How to Buy?

Making purchases on our website is very simple. Just follow these steps:

  1. Add the products you want to your cart.
  2. Enter your personal data.
  3. Select your preferred payment method and shipping method.
  4. Complete the purchase.

You will immediately receive an email with your order number.

What Tax is Added at the End of My Cart?

The tax shown at the end of your shopping cart is the tax applied in the United States when we purchase the products. In the USA, the tax is shown separately from the product price, so we have adopted this method to make your payment transparent.

How long does it take for my purchase to arrive once it has been shipped?

Shipments made by Chilexpress are generally delivered the next business day after they have been sent. Shipments with Starken usually take between 1 and 4 business days, depending on the destination of the package. You will receive this information by email once the shipment has been made.

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